RemoteStay

Privacy Policy

This document explains how personal data provided by visitors to the website remotestay.co is protected. We handle your data in accordance with applicable data protection laws.

The purpose of this policy is to inform you of your rights and how we handle your data.

Who We Are

RemoteStay LLC (the "Data Controller")
Email: support@remotestay.co

What Data We Process & How We Collect It

We process data that you voluntarily submit (e.g., via your account, forms, phone, or email). Required fields are marked with an asterisk (*).

Processed data may include:

  • First and last name
  • Email
  • Phone
  • Residential and correspondence addresses
  • Nationality
  • Birth date
  • Gender
  • Profile data (photo, about me, employment, studies, hobbies, cohabitants, housing reason)
  • Passport/ID number and copy
  • Visa number
  • Cookies
  • Properties viewed and bookings made

Contractual Necessity

To arrange and manage lease agreements, we process:

  • First and last name
  • Birth date
  • Residential address
  • Nationality
  • Gender

This data is stored during the lease and retained afterward as required by law or legitimate interest.

Legitimate Interest

We may process your data to:

  • Protect or assert our legal rights
  • Send service-related marketing
  • Analyze usage (e.g., visited listings)

Stored for up to 10 years from contract end or last contact.

Legal Compliance

For tax, accounting, and regulatory purposes, we process:

  • Name, address
  • Company ID and VAT ID
  • Service and payment data (e.g., invoices)

Retention is governed by applicable legal deadlines.

Consent-Based Processing

If you're not a customer, we will only send marketing if you’ve consented.

We also rely on consent to use testimonials (written or video) and associated media for promotional use.

Consent duration: 10 years unless stated otherwise. You can withdraw consent anytime. Data processed on other legal bases will still be retained.

Sharing Data with Third Parties

We use third-party processors (e.g., hosting, software providers) bound by data processing agreements.

We may also share your data with authorities when required by law.

Your Rights

  • Access: Know whether we process your data and how
  • Rectification: Correct or complete inaccurate/incomplete data
  • Erasure: Request deletion where legally applicable
  • Restriction: Limit how your data is processed
  • Portability: Obtain and transfer your data
  • Objection: Challenge processing based on legitimate interest
  • Complaint: File a complaint with your data protection authority

Last updated: May 10, 2025